Frequently Asked Questions

To help you plan your trip please view the frequently asked questions below and if you cant find your question please reach us with below contact options.


Please email us


Please phone us on 0208 577 0009 or Free Phone UK : 0800 677 1009

Web Chat or WhatsApp

Please chat with us on WhatsApp no.

Frequently Asked Questions

Yes, we are fully licensed by the Public Carriage Office which is the division of the Mayorз—ґ Office that governs the Private Hire industry in London.
Yes, we do charge waiting time at the rate of £25.00 per hour but only after one hour from the point of flight ,arrival.
Your driver will be waiting for you near to the airport information desk in the arrivals hall with an airport board with your name on.
Please call the office immediately, do not leave the arrivals hall and we will try and locate your driver.
Yes all of our cars are non-smoking
At A1 we usually keep vehicles on the fleet for no longer than 3 yrs.
Simply by calling the Heathrow office on 0208 577 0009, or emailing us at contact@
All prices are quoted in UK pounds, because of the fluctuations in the currency markets it would be impossible to quote tariffs in all currencies.
For most flights you should aim to be at the terminal 2/3 hours before your scheduled flight time.
Our prices include any charges. Remember Congestion Charging is only in operation from 07.00 to 18:00 Monday to Friday.
We do everything in our powers to avoid traffic but sometimes we get effected. All vehicles have sat nav systems that check live traffic data on route.
Our chauffeurs check with baa before leaving and while on route via an automated phone line, they will only go into arrivals between 15 and 30 minutes after your plane has landed.
Our chauffeurs check with baa before leaving and while on route via an automated phone line, they will only go into arrivals between 15 and 30 minutes after your plane has landed.
Please inform us before departure, on your return we will be in arrivals 15 minutes after your plane has landed.
We have cars suitable for weddings. We also provide additional cars for guests if required.
All our tours are tailored to the individuals requirements and tastes. We will put together a package to suit your interests. Using our local knowledge we can also check availability and opening times of local sites.
Our cars have capacity for reasonable amounts of luggage (click on the "Fleet" Button for details). Excess luggage carriage can be arranged at reasonable cost. Please ask for details when booking your journey.
You can E mail us with your question and we will try our best to answer your query.

A1 Heathrow Cars provide with an efficient and reliable chauffeur service. All their drivers are extremely courteous and professional. We highly recommend their services. - B.H.Crowe, Entrepreneur

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