- If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address will be consider as No Show.
This will include wrong date wrong time bookings.
If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait at the airport up to 2 hours from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £10.00 for admin charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
- Cancellations within 24 hours of collection time are charged at full rate unless they are for a local journey where a call out charge will be levied.
- Cancellations in case of airport collections will be charged at full rate if the driver has been dispatched for the same